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11 Oct 2019


Admin Anywhere

Job Description

Our Client is looking for a Hostess to join their team and be the first point of contact for their guests and ensure to provide excellent customer service and a pleasant dining experience to our guest.


SECTOR: Hospitality


START DATE: Immediately


  • Welcome guests to the venue
  • Ensure one hostess is handling the reservations book, while the other hostess welcome the guests
  • Escort guests to assigned dining or bar areas
  • Provide menus and announce waiter/waitress name
  • Create a floor plan for both lunch and dinner
  • Check with senior chef on duty if there are any changes to the lunch/dinner menus
  • Change the menus form dinner to lunch and vice versa (depending on shift)
  • Create a list of available tables for lunch
  • Create a handover sheet for the next shift / go through handover sheet of previous shift
  • Greet guests upon their departure
  • Maintain hostess desk clean and tidy
  • Answer incoming calls and address guests’ queries
  • To be well informed on the estate and local info
  • Communicate to managers and waiters regarding VIP visits as soon as they are seated
  • Be familiar with the reservation policies, such as booking times, etc.
  • Able to work in a team
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Availability to work within opening hours (e.g. evenings, public holidays, weekends)
  • Good physical condition to walk and stand during an entire shift
  • Comfortable in dealing with very distinguished clientele
  • Able to handle a high-pressure environment


  • Grade 12, hospitality certificate will be a plus
  • Preferably 1- 2 years previous hostess experience
  • Understanding of restaurant etiquette
  • Good telephone etiquette
  • Fluent in English
  • Experience in managing reservations

DON’T DELAY EMAIL TODAY TO or telephone 021 421 1917 ask for Maaliek.

If you have not been contacted within 10 days you CV has not been successful and will be retained for future suitable roles.


Source: Job Mail RSS feed | Western Cape

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Job types: Full Time.

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